Terms and Conditions

TVP is dedicated to providing high quality treatments and always puts patients’ welfare first.

As previously discussed, it is a legal requirement, following The Veterinary Surgeons Act 1996, for veterinary referral to be given prior to treatment.

Clients located within 25 miles of DE23 3AP will not incur a travel charge. Dependant on case load TVP may take on clients outside of this range, TVP will always aim to fully inform clients on any excess travel costs prior to visiting, the current rate charged is 45p per additional mile.

Initial consultation will be charged at £60 for approximately one hour and thirty minutes, a follow-up (maintenance) consultation will be charged at £50 for approximately sixty minutes and appointments that require assessment only are charged at a reduced rate. Payment is invoiced on the day of treatment and is due within 24 hours of the appointment.

Cancellation within twenty-four hours of the appointment incurs a £30 cancellation fee, cancellation within forty-eight to twenty-four hours prior to the appointment incurs a £15 cancellation fee. Cancellation forty-eight hours prior to appointment does not incur a charge. Cancellation may be waivered if under extenuating circumstances.

Any offers discussed on the website, social media, or other associated pages of TVP must be discussed at the time of booking the appointment and can be withdrawn at any point by TVP.

YOU MUST CANCEL YOUR APPOINTMENT IF YOUR ANIMAL IS SUFFERING FROM A CONTAGIOUS DISEASE.